Frequently asked questions
As a sole trader, I pride myself on giving personal attention and care to every detail. My approach is rooted in openness and integrity, so you can feel confident in how I work and the service you receive.
I hope the following answers any questions you may have. If there’s anything else you’d like to know, please feel free to get in touch and I’ll respond as soon as I can.
Services and Booking
What locations do you cover?
Being a local service, I mainly serve clients within a 10-mile drive from of Symonds Yat West (HR9 6) using Google maps. For any distances further than 10 miles I charge an additional £0.55 per mile each way to cover the extra mileage and time taken in traveling to your home. If you’re unsure whether the distance to your property is too far, please feel free to get in touch.
What are your prices and what is included?
Pricing is based on the length of your session, with options available for 3, 6, 12 and 12+ hours. All sessions include hands-on decluttering and organising support, guidance with decision-making, and the creation of simple, sustainable systems tailored to you. See the 'Packages & Pricing' section of my website for up-to-date pricing information.
Additional add-ons, such as taking items to a charity shop or sourcing storage solutions, can be arranged if needed.
How long will the sessions be?
Sessions are typically booked in blocks of 3 or 4 hours, morning and/or afternoon. This allows enough time to make meaningful progress while keeping the process manageable and focused.
For packages of 6 hours or more, you can book whole days, which an unpaid lunchbreak after 3 hours, or book on separate days. Morning sessions start at 9:00, 9:30 or 10:am and afternoon sessions start at 1:00, 1:30 or 2:00. Please ask if you would like to start earlier or later and I’ll do my best to fit you in.
How does payment work?
All sessions and agreed add-ons are paid for in advance. Your booking will be held for 5 working days while payment is received and must be confirmed at least 3 working days before your scheduled session.
Do I need to tidy up or prepare anything before the session?
No tidying up is needed. This is a judgement-free service, and we will work through everything together in a non-judgemental, calm and structured way.
I do ask clients to buy some sturdy refuse bags, recycling bags (if used in your area) and know where you may have boxes/bags for donated items or for recycling. Nothing expensive, just what you have at home is usually sufficient.
Do you clean as you organise?
Light cleaning (such as wiping surfaces as we go) is included where needed. However, this is not a deep cleaning service as my focus is on decluttering and creating practical organisation systems.
Will I have a say, or do I need to throw everything away?
You are always in control. Nothing is removed without your consent. I offer guidance and support, but every decision is yours.
During the Session
Will I need to buy additional storage?
Not always. We will first work with what you already have wherever possible. If additional storage would genuinely improve the space, I can help you to find suitable options and source them for you if needed.
Are you comfortable working in homes with pets?
Yes, I am totally comfortable working in homes with pets – although I may get nervous around a pet snake! If there is anything specific that I should be aware of, please let me know in advance so I can work safely and respectfully within your home.
What if I get embarrassed or feel overwhelmed?
This is completely natural, and many clients feel this way. My approach is calm, supportive, and free from judgement. We will go at your pace and take breaks when needed.
Will you take away unwanted or donated items?
This can be arranged as an optional add-on service. I can take suitable items to a local charity shop on your behalf and recommend local recycling organisations or online websites to send pre-loved items.
What if I have mobility challenges?
I can adapt sessions to suit your needs, including working more independently where required or providing additional practical support. The aim is to make the process accessible, comfortable, and manageable for you.
Special Circumstances
Do you support clients living with chronic disorganisation or hoarding behaviours?
At present, I don’t feel that I have the required experience and training to offer this service; however, it is an area that I have a keen interest in and would like to train for. I can help you to research organisations that can offer this service.
Do you work with children?
Yes, where appropriate. This can include helping to create simple, practical systems for children’s spaces, always with a supportive and respectful approach. When sorting children’s personal toys, clothes and belongings, I prefer to have the child or children involved directly in the process. I believe that this teaches a vital life skill and prevents upset and possible later trauma from having items removed without consent.
Do I need to be there?
Where possible, I recommend that you are present, particularly for decision-making. However, I understand that this isn’t always possible, especially when clearing a loved one’s home. In these situations, I can work remotely on your behalf, keeping you updated with regular communication, photos, and agreed decision points, so you remain fully involved while being supported from a distance.