Terms & Conditions

Nature of the Service

• The service is collaborative and entirely client-led
• I provide guidance, structure, and practical support
• All decisions regarding items and organisation remain with the client
• I do not make decisions on your behalf unless explicitly agreed

Client Responsibilities

• Be present and engaged during sessions (unless otherwise agreed)
• Share any relevant circumstances — physical limitations, access requirements, etc.
• Ensure a safe and appropriate working environment

Working Hours

• You will only be charged for the hours worked whether that be on your premises or undertaking administrative tasks by A New Dawn on your behalf off-site.
• The client is responsible for payment of a session where it has exceeded the agreed time.
• Where a session is about to overrun, this will be discussed with the client and can be stopped at the client’s request.
• It is at At Dawn Organising's discretion, to charge the client additional hour(s), at the hourly rate advertised on the pricing schedule on this website, if A New Dawn Organising is still working after the agreed finish time.

Working Environment & Safety

• I reserve the right to pause or end a session if the environment becomes unsafe
• Where young people are present, supervision by a responsible adult is expected
• I will not work alone with a vulnerable adult or young person who needs additional support

Liability

• I take all reasonable care while working in your home
• I am not liable for any pre-existing damage or issues
• My insurance does not cover breakages if they should occur; you would need to claim on the house insurance for the property
• Clients are responsible for arranging appropriate disposal of items unless otherwise agreed
• If we have agreed that I will do a charity shop drop-off, I will do so straight away. Should you change your mind, I may not be able to return the item to you.

Photographs & Testimonials

• I recommend taking before-and-after photographs to document the work completed, always with the client’s consent. Digital copies of these images can be provided upon request.
• I will protect each client’s privacy by ensuring that photographs taken in their home and/or office do not reveal personal information that could identify them.
• I will always obtain the client’s written consent before using photographs, testimonials, or reviews on my website, social media channels, or in any other advertising or marketing materials.

Data & Privacy

Detailed in the attached Privacy Policy

Working with Vulnerable Adults

When working with individuals who may be considered vulnerable, I will always treat every client with dignity, respect, and patience; work at a pace that feels safe; ensure decisions remain client-led; and remain alert to any signs of distress or potential harm. I will also need a responsble adult present in the property.

Young People Present

• Clear professional boundaries are maintained at all times
• I avoid being left alone with a young person wherever possible
• A responsible adult should be present or aware during sessions
• I reserve the right to pause a session if appropriate boundaries cannot be maintained

Lone Working

As a self-employed professional working in clients' homes, I keep a record of all appointment times and locations, inform a trusted contact of my schedule, carry a mobile phone at all times, and trust my judgement to leave any situation where I feel unsafe.

If Safeguarding Concerns Arise

If a client discloses information that raises concerns, I will listen calmly and without judgement, avoid making promises of confidentiality where safety may be at risk, and take appropriate steps to seek advice or report concerns where necessary.

Credentials

• Enhanced DBS Certificate — registered on the Update Service
• Safeguarding training completed April 2026
• Public Liability Insurance held

Policy last reviewed: 20 July 2026

Rescheduling

You are welcome to reschedule your session free of charge with at least 24 hours' notice.

Cancellation Policy

Notice Given - Outcome:

• 5 working days* or more - Full refund given
• More than 3 but fewer than 5 working days* - 25% of fee charged / retained — or reschedule within 30 days
• More than 24 hours but 3 working days* or fewer - 50% of fee retained — or reschedule within 30 days
• Within 24 hours - Full session fee retained

* the working day ends at 5pm

Payment

• Payment is received in advance to secure agreed sessions
• Any additional hours or add-ons are charged separately
• Additional costs (e.g. organising products purchased on your behalf) are agreed in advance